At YIXO, your safety and satisfaction come first. Because all our products are fresh, perishable food items, we cannot accept returns or offer refunds once an order has been dispatched. This ensures the highest standards of food safety and compliance with UK law.

If your order arrives damaged, incorrect, or with an issue, please contact us within 48 hours of delivery at admin@yixo.co.uk. We’ll review each case individually and do our best to resolve the problem quickly — whether that’s a replacement or another suitable solution.

👉 Summary:

• ❌ No returns or refunds on food products.

• ✅ Contact us within 48 hours if your order is damaged or incorrect.

• ⚖️ This policy keeps our products safe, compliant, and fair for all customers.